Q. How do I file a compliment for an officer/police technician who provided excellent service?
A. We always like to hear if we do a good job. If there is a specific officer/police technician you want to recognize, please take the time to call the on duty Patrol Sergeant at (510) 337-8824 and provide your contact information for a call back if he/she is not available. OR, you can write a quick letter addressed to the Chief of Police, so a copy of it can be submitted to the officer/police technician's personnel file for recognition. Anonymous letters cannot be placed in employee files, so please ensure to include your name and contact info on these letters. If you do not have, or do not remember the officer/police technician's name when you call, please provide the date and time of the contact so the on duty Patrol Sergeant can research the call and provide that infromation to you.
Q. How do I file a complaint against an officer/police technician?
A. Sometimes we can do better and we always want to improve. Complaints to APD can also be submitted anonymously or from third party. (Lexipol Policy 1020.3(d))
To file a complaint, review the Citizen Complain Brochure, Click here. After viewing the Citizen Complain Brochure, if you want to speak to an on duty Patrol Sergeant, call (510) 217-5227 and provide your contact information for a call back if he/she is not available. If you want to file a formal complaint, you can download a formal complaint form, Click here, and come to APD to drop off the completed form at the front counter with the on duty Patrol Sergeant or Inspectional Services Sergeant. These forms can be picked up at the APD front counter as well. If you want to submit the complaint form anonymously, just drop it off in an envelope for the Inspectional Services Sergeant. All complaints will be looked at and investigated to the extent that sufficient information is provided.
Lexipol Policy 1020- Personnel Complaints
